Hexnet Support Center
We're here for all your questions and technical needs related to Hexnet products.
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Technical Support
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Submit a Ticket →Documentation
Access user manuals, technical documents, and software files.
View Documents →Frequently Asked Questions
Find quick answers to the most common topics.
Go to FAQ →Installation Guides
Set up your system easily with step-by-step installation and mounting guides.
Browse Guides →Questions You May Have
Browse frequently asked questions and find your answer quickly.
How is the Vango system installed?
The Vango system consists of a control panel, IO module, and mobile app. The IO module is mounted in the caravan electrical system and the panel is paired via Bluetooth or wired connection. Download our installation guides for detailed steps.
Which devices is it compatible with?
The Vango mobile app supports iOS 14+ and Android 8+. The control panel is compatible with 12–24V DC caravan electrical systems. The IO module supports standard relay and digital input connections.
What is the warranty period?
All Vango hardware products are covered by a 2-year warranty. Refer to our technical documentation or contact our support team for warranty terms and coverage details.
How can I get technical support?
You can get technical support by filling out the support ticket form, emailing destek@hexnet.com.tr, or calling us at 0545 264 4165. Our team will get back to you as soon as possible.
How are software updates performed?
Control panel and IO module firmware updates can be performed via the mobile app or USB. Current firmware files are available in the documentation section.
Experiencing an issue?
Our technical support team is ready to help. Send us your request and we'll get back to you shortly.
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